Quality Policy.
This policy relates to Cybersmith Ltd, registered company 14118194. Throughout this policy Cybersmith Ltd will be referred to as Cybersmith.
This document is a simple description of our quality management, it does not replace and is secondary to all contracts we may have with your organisation.
Introduction.
Cybersmith's aim is to provide a professional service to meet the requirements of all customers. Through a continuing review of Cybersmith's practices, we will provide an effective service to our customers and ensure the long-term profitability of the business.
People.
As an SME, responsibility for establishing, maintaining, implementing and improving the quality systems lies across all IASME employees. The person responsible and accountable for quality is the Jonathon Smith the Managing Director.
We ensure all staff have a full understanding of our quality management system by involving the whole organisation in reviews of the policy.
Suppliers.
Cybersmith also ensure that all suppliers we use also meet the same high-quality standards. We achieve this by incorporating it as part of our supplier due diligence process which places suppliers into categories of high, medium and low.
We require an SLA or terms of service from all suppliers of high importance. We also require an uptime of at least 99% from all high value suppliers.
Continual Improvement.
We maintain a policy of continual improvement and set quality objectives in line with the framework laid down within ISO 9001:2015. As part of our continual improvement, Cybersmith openly welcomes feedback from all customers including suppliers and other interested parties.
Complaints.
We operate a plan-test-act-test change management process:
- All changes must first be planned.
- Test the changes on a small scale.
- Implement the changes.
- Test the implementation.
Complaints.
We operate a robust complaints process, and should any customers have a complaint, the details can be forwarded to: [email protected].
Review.
As an SME, responsibility for establishing, maintaining, implementing and improving the quality systems lies across all IASME employees. The person responsible and accountable for quality is the Jonathon Smith the Managing Director.